Frequently Asked Questions
Everything you need to know about your G.H.BASS experience.
How do I determine my correct size in G.H.BASS footwear?
Most of our heritage styles, including the Weejuns, tend to run true to size. However, leather loafers may feel snug initially and will stretch slightly to conform to your foot over time. We recommend consulting our detailed size guide on each product page for specific measurements.
What is your return policy for online orders?
We offer a 30-day return window for all unworn and unwashed merchandise in its original packaging. Please note that items marked as 'Final Sale' are not eligible for returns or exchanges.
How long will it take for my order to ship?
Standard shipping typically takes 5-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
How should I care for my leather loafers?
To maintain the quality of your shoes, we recommend cleaning them with a damp cloth and using a high-quality leather conditioner. Avoid direct heat sources and store them with cedar shoe trees to maintain their shape.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines vary by destination and will be calculated at checkout.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You may cancel an order within 30 minutes of placement. After this window, we are unable to make changes, but you can initiate a return once the package arrives.